Caring for Students

Behind Every Letter Is a Deeper Story

When a child shares a handwritten note with a bus driver, it may seem like a simple gesture. ​But there’s something deeper behind every drawing, thank you, and gift … trust. ​And trust begins before the child and driver ever meet. At First Student, everything our team implements, from routing and maintenance to driver training, has caring at its core.

  • Learn more about how we care for students

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How we show caring in action

  • We’re 1.8 times safer than the industry average because we diligently train our drivers and ensure our equipment exceeds safety laws and standards 
  • We implement innovative technologies, including the FirstView® bus-tracking app and the behavior communication tool FirstACTS®, that assure students their buses will arrive on time and they’ll be protected during every ride
  • We leverage routing experts who design the most efficient routes that get students to school on time
  • We hire ASE-certified mechanics who perform proactive maintenance on buses and attend continuous trainings to establish the safest practices for all passengers
  • We carefully select the most professional drivers for your district through a stringent hiring process that includes background checks, drug tests, and dexterity tests

We thoroughly equip drivers through extensive training

Industry-leading Training

Competency based training is optimized for adult learning and includes 40 hours of classroom and behind-the-wheel training

Liability Training

Drivers stay up to date on laws and regulations, including Section 504 of the Rehabilitation Act

Equipment Training 

Drivers learn how to load, unload, and care for students with disabilities and their equipment

Emergency Training

Drivers become experts at evacuating the bus quickly, safely, and without injury in the case of an emergency

Inclusion, Behavior, & Sensitivity Training 

Drivers develop an understanding of various learning abilities, learn how to facilitate positive peer interactions, and gain skills in managing extreme behaviors

We’ve built our entire system around our promise to protect every student, every day. When you partner with us, you get that promise in action.

US Corporate Headquarters
600 Vine Street, Suite 1400
Cincinnati, OH 45202

P: (800) 844-5588

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