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Commitment to Our Customers

We're partners first

First Student forms close, trusted partnerships with the districts we serve

As an organization focused on the success of our customers, we have an unwavering commitment to the students, districts, and communities we serve. Our communication best practices were designed to keep districts informed and consistently gather feedback. This combination allows for continuous service improvement and overall customer satisfaction.

We recommended a four-step customer feedback process to ensure we’re meeting and exceeding your expectations:

  1. Daily Briefings
  2. Regular Customer Meetings
  3. School Board/Superintendent Service Update Meetings
  4. Annual Customer Survey
Fostering Trust Through Community Relationships
200+

Districts directly routed by our experts every year

82% ↓

We have reduced our PM2.5, or small particulate matter, emissions by 82% over the past three years

73% ↓

We have reduced our nitrogen oxide emissions by 73% over the past three years

38

We work with districts in 38 American states and 7 Canadian provinces

Customer satisfaction starts with communication

We contract with an independent research company to conduct an annual customer satisfaction survey that covers key areas. We use responses and commentary to act upon improvement areas and further develop and align our offerings to customer needs.

Syracuse City School District (SCSD) understands the importance of trust. In order to operate a successful transportation service that provides optimum service to both the school district and the community, the right personalities must combine to transform into a single team. This is “Team Syracuse,” which is equal parts SCSD and First Student.

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As the largest school district in the state of Kansas, Wichita Public Schools (WPS) has the remarkable task of educating 11% of the state’s public school students. More than 50,000 students attend the district’s 97 schools, with nearly 35% using yellow buses to get to school each day. With a long history of contracted bus services, WPS knew exactly what they wanted in a new transportation provider when they began seeking proposals for the district’s 600-bus transportation system.

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Developing solid, long-term district and community relationships built on trust has always been important to First Student. Historically, every three years the decision for District 54 to maintain its decades-long partnership with First Student was strongly tied to Illinois’ low-bid requirement, with work awarded based solely on lowest price. While First Student was consistently the low bidder, we also continuously delivered solid results.

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Learn More About Us!

As the leading school transportation solutions provider in North America, First Student moves more passengers per day than all U.S. airlines combined. We know the value in leveraging our best practices, technologies, and processes to deliver quality transportation solutions. What sets us apart is our desire to build close, trusted partnerships with the districts we serve.

US Corporate Headquarters
600 Vine Street, Suite 1400
Cincinnati, OH 45202

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