Welcome, Nueva Families!

First Student will begin providing home-to-school transportation to your students on April 13, 2026 – the first day of school following Spring Break. Our mission for Nueva is to provide unmatched care and the safest ride to school, so when your students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

We understand change mid-year can be stressful, and we are here to make your experience and the transition as smooth as possible.

Changes you can expect:

Industry leading safety program

At First Student, safety is an integral part of our culture – which is why we are the only student transportation company to have been awarded the National Safety Council Green Cross for Safety medal.

Upgraded on-board bus technology

Nueva will have the top-of-the-line fleet of buses that feature the most advanced technology, such as navigation, exclusive bus tracking and student ridership tracking.

A fully connected experience

Through First Student’s fully integrated HALO platform, Nueva families, school leaders, and bus operations will have real-time access to: bus locations, student ridership scans, and real time notifications when route changes arise.

First View bus tracking app

For Nueva parents and caregivers, we understand the importance of a stress-free school commute. First View, our easy-to-use GPS-based bus tracking app, allows you to plan your day and stay connected with your student’s trips.

With First View, parents of bus riders can:

See real-time bus location via GPS and track its progress for multiple students
Easily access bus details and updates regarding any changes
Receive distance notification and automated arrival alerts when the bus is close
Receive service alerts from your district
Set-up family members and caregivers to receive trip email

Easily get started:

The First View app is free, secure and easy to use on iOS and Google Play.
To create a First View account, you’ll be asked to enter the 5-character district code and your student’s ID and last name. To retrieve any of this information, you can contact your student’s school. The district code and student ID will be shared with you via School Administration the week of April 6th.
Watch this tutorial video about how to sign up.

Need help? First View support is available Monday – Friday from 4 a.m. – 2 p.m. PT for existing First View users with app-related questions or concerns. Support is available in the language of your choice.

Call First View Support: (513) 419-2921
Email First View Support: support@myfirstview.com

Meet the First Student leadership team

Thy Dang

Location Manager

Thy leads day-to-day operations and overseeing team performance while ensuring everything runs smoothly for The Nueva School. With a strong focus on service, Thy helps create a reliable and positive experience for Nueva students, parents, and school partners – making sure every ride supports a safe, consistent, and stress-free journey. Email Thy.

Joaquin Arcellana

Assistant Location Manager

Joaquin supports daily operations, working closely with the team to keep service running smoothly and efficiently. Joaquin helps coordinate staff, proactively supports daily operations and ensures strong operational performance – all while focusing on delivering a safe, reliable, and positive experience for Nueva students, parents, and school partners. Email Joaquin.

Caring for your students is our first priority

Frequently asked questions

Where’s the bus?

You can set up radius-based distance notifications on your phone via the First View app. First View is available as a free download on iOS or Google Play.

How are bus delays communicated?

First Student and Nueva Transportation staff will send push notifications through the First View app to keep you informed of any delays.

Who do I contact if I need help with the First View app?

Our First View Support team is available Monday–Friday from 4 a.m. – 2 p.m. PT for app-related questions or support. Assistance is available in your preferred language. Email the Support team.

How do I request a replacement RFID card?

Please contact the First Student office at (650) 685-8245 to request a replacement card.

My student left something on the bus. How can I retrieve it?

Please contact the First Student office at (650) 685-8245.

I want to start, stop, or make changes to my student’s bus attendance. Who do I contact?

Please contact the school transportation office at bus@nuevaschool.org or call (650) 350-4600.

Will my student be allowed to ride without their RFID card?

Yes, the driver can manually check the student on and off the bus.

Will my student be able to ride another bus if they are involved in an activity?

Yes, please contact the school transportation office to notify them of any changes. If your student scans onto a different bus, it will still be tracked in the First View app.