FirstServes™ Program
Equip your team with the tools to improve the experience for all students.
LEARN MORE
build a student support system
FirstServes supports and embraces the unique needs of all students. That’s why we now offer FirstServes as a standalone option to school districts, whether they contract with a transportation provider or handle transportation management in-house. FirstServes provides structured planning and support to bridge the gap between the classroom and the school bus.
Our unique program is supported by experienced transportation staff, an advisory board of educational and behavioral professionals, district leaders, and the families/caregivers of students. We specialize in delivering targeted training for driving staff and on-vehicle monitors, customized to your school district’s needs.
Training topics include recognizing behaviors and causes, deescelation tactics, understanding the “rage cycle”, and communication with families and caregivers.
Communication and program tools like social emotional learning plan integration, continuum of services, shareable parent materials, and collaborative planning.
Caregivers will receive engagement resources like student “All About Me” forms, social stories, surveys and evaluations, and student bus ride activities.
Firstserves impact
Battle Ground Public Schools Improved Student Experiences Through FirstServes
Battle Ground Public Schools bridged the gap between the classroom and the school bus by implementing FirstServes. The collaboration resulted in improved employee satisfaction and student experience, with fewer student incidents on the bus.
program options to meet your training needs
The three service tiers provide flexibility to tailor the program to your unique needs and budget. Our expanded offering provides the option to choose the tier of service that aligns with your objectives and student population. Whether you’re seeking comprehensive solutions or specialized services, FirstServes can help your students arrive at school with the confidence and readiness to achieve their academic and personal goals.
leadership training and development
• Online Learning
• Strategic Planning
• 8-Hour On-site Support (2 Half Days)
• Instructor-Lead Training
• 10-Hour Leadership Support
Bronze
Silver
Gold
driver and attendant training
• Online Training
• Rage Cycle and De-Escalation
• Responding to Student Needs
• Functions of Behavior
• Influencing Positive Behavior
Bronze
Silver
Gold
digital resources
• Interventions
• Accommodations Suggestions
• Online Behavior Referral System
• Parent Resources
Bronze
Silver
Gold
district resources
• Website
• SEL Plan Integration
• Knowledge Base
Bronze
Silver
Gold
FAMILY resources
• Survey and Evaluations
• Bus Ride Activities
• Student ‘About Me’ Form
Bronze
Silver
Gold
transform your students’ experience
Transform your students’ experience with FirstServes. Our customized training will equip your drivers with the tools to provide outstanding service and support to students.
“First Serves means that we have direct communication and collaboration with the people who are responsible for training and supporting those critical staff who are driving students to and from home every day.”
-Tamera Scheetz, Director of Internal Interventions, Battle Ground Public Schools
“Consistency is so important, and that’s what First Serves offers, is the ability for the bus drivers to support what’s happening in the school…They really wanted to understand what we were doing in Battle Ground Public schools so that they could meet our needs with their resources.”
-Tom Adams, Director of Student Services Battle Ground Public Schools
“Since FirstServes has been added, I think what we see is just a complete culture shift. The drivers feel like they’re a part of the team. Giving the drivers some tools in their toolbox to be able to work with kids, because we know they care about kids, just like anyone who’s working in education.”
-Tom Adams, Director of Student Services Battle Ground Public Schools