First Days Matter.
The first day is a big one. For them and for you.
There's a lot of care behind day one.
Every smile, wave, and hello is part of something bigger. See how our drivers and teams help students feel ready, safe and seen — right from the start.
People who care
Safety you can count on
A great start to the day
THE FIRST DAY GUIDE
A calmer first ride starts before
the bus arrives.
A few simple things can make day one easier for you and your child.
First View
A little less worry.
See where the bus or vehicle is
See the bus’s near real-time location and trip progress.
Know when plans change
Get district service alerts and trip updates to stay informed.
Keep caregivers in the loop
See your children’s rides together and share alerts with other caregivers.
Available in participating districts.
What keeps every ride moving.
Drivers ready for the day
Ongoing training helps drivers stay prepared for the road, the route and the students they serve. Learn More
Safety built in
Safety features, standards and everyday practices help protect students from pickup to drop-off. Learn More
Teams connected when plans change
Connected technology helps drivers, teams and families stay informed when plans or routes change. Learn MoreHear from families and schools.
Know when the bus is
on its way
Greater Amsterdam School District
Clean buses and
on-time pickups
Upper Merion Area School District
Share your first-day moment.
Questions about your child's ride?
Start here. Your school district handles routes, stops, and eligibility.
The bus is late. Where is it?
If First Student provides transportation for your school district and your district uses First View®, you can use the app to see your child’s vehicle location and follow their trip in near real time.
I need help with First View. Where do I go?
First View support is available Monday–Friday, 7 a.m.–5 p.m. ET for existing First View users. Support is available in the language of your choice.
Parents & Caregivers
For help with the First View app:
Email: [email protected]
Phone: (888) 889-8920 or (513) 419-2921
School Districts & First Student Locations
For dashboard or depot support:
Email: [email protected]
Implementation Support
For help getting started with First View:
Email: [email protected]
What if my child leaves something on the bus?
For lost items or other questions or concerns about your child’s transportation, the quickest way to get help is through our Community Feedback Portal. Powered by HALO™, your request is automatically routed to the right First Student team member so it can be addressed quickly. You can also choose to provide your contact information if you’d like someone to follow up with you.
Can I rent a bus for an event?
Yes! Even if First Student doesn’t provide transportation for your school district, you can still charter a bus for your event. With more than 48,000 vehicles across North America, First Student can help with transportation for field trips, sporting events, corporate outings and more. Visit FirstCharterBus.com to request a quote.