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FirstServes™ Program

Equip your team with the tools to improve the experience for all students.
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build a student support system

FirstServes supports and embraces the unique needs of all students. That’s why we now offer FirstServes as a standalone option to school districts, whether they contract with a transportation provider or handle transportation management in-house. FirstServes provides structured planning and support to bridge the gap between the classroom and the school bus.

Our unique program is supported by experienced transportation staff, an advisory board of educational and behavioral professionals, district leaders, and the families/caregivers of students. We specialize in delivering targeted training for driving staff and on-vehicle monitors, customized to your school district’s needs.

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Training topics include recognizing behaviors and causes, deescelation tactics, understanding the “rage cycle”, and communication with families and caregivers.

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Communication and program tools like social emotional learning plan integration, continuum of services, shareable parent materials, and collaborative planning.

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Caregivers will receive engagement resources like student “All About Me” forms, social stories, surveys and evaluations, and student bus ride activities.

Firstserves impact

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Battle Ground Public Schools Improved Student Experiences Through FirstServes

Battle Ground Public Schools bridged the gap between the classroom and the school bus by implementing FirstServes. The collaboration resulted in improved employee satisfaction and student experience, with fewer student incidents on the bus.

program options to meet your training needs

The three service tiers provide flexibility to tailor the program to your unique needs and budget. Our expanded offering provides the option to choose the tier of service that aligns with your objectives and student population. Whether you’re seeking comprehensive solutions or specialized services, FirstServes can help your students arrive at school with the confidence and readiness to achieve their academic and personal goals.

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leadership training and development

• Online Learning
• Strategic Planning
• 8-Hour On-site Support (2 Half Days)
• Instructor-Lead Training
• 10-Hour Leadership Support

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driver and attendant training

• Online Training
• Rage Cycle and De-Escalation
• Responding to Student Needs
• Functions of Behavior
• Influencing Positive Behavior

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digital resources

• Interventions
• Accommodations Suggestions
• Online Behavior Referral System
• Parent Resources

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district resources

• Website
• SEL Plan Integration
• Knowledge Base

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FAMILY resources

• Survey and Evaluations
• Bus Ride Activities
• Student ‘About Me’ Form

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leadership training and development

• Online Learning
• Strategic Planning
• 8-Hour On-site Support (2 Half Days)
• Instructor-Lead Training
• 10-Hour Leadership Support

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Silver
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Gold
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driver and attendant training

• Online Training
• Rage Cycle and De-Escalation
• Responding to Student Needs
• Functions of Behavior
• Influencing Positive Behavior

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Silver
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Gold
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digital resources

• Interventions
• Accommodations Suggestions
• Online Behavior Referral System
• Parent Resources

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Silver
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Gold
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district resources

• Website
• SEL Plan Integration
• Knowledge Base

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Silver
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Gold
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FAMILY resources

• Survey and Evaluations
• Bus Ride Activities
• Student ‘About Me’ Form

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Gold
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transform your students’ experience

Transform your students’ experience with FirstServes. Our customized training will equip your drivers with the tools to provide outstanding service and support to students.

US Corporate Headquarters
191 Rosa Parks Street, 8th Floor,
Cincinnati, OH 45202

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