First Serves™ program
Equip your team with research-based training and tools to improve the experience of students.
GET STARTEDBuild a student support system
First Serves provides structured planning and support to bridge the gap between the classroom and the school bus. Our unique program connects experienced transportation department staff, an advisory board of educational and behavioral professionals, district leaders, and the families and caregivers of students. We specialize in delivering targeted training for driving staff and on-vehicle monitors, customized to your school district’s needs.
The program aligns seamlessly with classroom concepts students already know, meeting the requirements of the Individuals with Disabilities Act (IDEA) while supporting the Least Restrictive Environment (LRE) and Multi-Tiered System of Supports (MTSS). By partnering with your district, we help foster students’ social-emotional development, reduce behavior incidents on buses, and deliver meaningful cost savings per student.
Effective special needs transportation training
First Serves was developed in partnership with nationally recognized leaders from Research 1 universities and top children’s hospitals. Training topics include recognizing behaviors and causes, de-escalation tactics, understanding the “rage cycle”, and communication with families and caregivers.
Communication and program tools include social emotional learning plan integration, continuum of services, shareable parent materials, and collaborative planning. They can be tailored to include your district’s existing systems.
Caregivers will receive engagement resources like student “All About Me” forms, social stories, surveys and evaluations, and student bus ride activities.
Ready to transform your students’ experience with First Serves?
GET STARTEDEffective special needs transportation training
Battle Ground Public Schools improved student experiences through First Serves
Battle Ground Public Schools bridged the gap between the classroom and the school bus by implementing First Serves. The collaboration resulted in improved employee satisfaction and student experience, with fewer student incidents on the bus.
Program options to meet your training needs
Whether you’re seeking comprehensive solutions or specialized services, First Serves can help your students arrive at school with the confidence and readiness to achieve their academic and personal goals.
Leadership training and development
• Online Learning
• Strategic Planning
• 8-Hour On-site Support (2 Half Days)
• Instructor-Lead Training
• 10-Hour Leadership Support
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Driver and attendant training
• Online Training
• Rage Cycle and De-Escalation
• Responding to Student Needs
• Functions of Behavior
• Influencing Positive Behavior
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Silver
Gold
Digital resources
• Interventions
• Accommodations Suggestions
• Online Behavior Referral System
• Parent Resources
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Gold
District resources
• Website
• SEL Plan Integration
• Knowledge Base
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Gold
Family resources
• Survey and Evaluations
• Bus Ride Activities
• Student ‘About Me’ Form
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Silver
Gold