First Student introduces the FirstView® District Dashboard and Parent App, the industry’s most comprehensive and secure bus tracking, communications and engagement platform.
FirstView helps districts and parents better manage the many moving pieces of the hectic before- and after-school rush. Districts can streamline daily decision-making through centralized, real-time fleet reporting and can efficiently alert parents about school delays or issues. And parents can receive their student’s bus status and district messages at their fingertips.
“Technology is woven into nearly every aspect of the school day. Student transportation should be no different,” said First Student President Dennis R. Maple.
First Student collaborated with five school districts and 115 parents across the country to determine the design and functionality of FirstView. Currently, 18 school districts use the Parent App and District Dashboard.
“Parents want real-time updates and more peace of mind surrounding their child’s journey to and from school. School districts want better tools for managing their bus fleet and staff resources. And of course, First Student always wants to better support the districts, parents and students we serve,” said Maple. “FirstView is a win for all of us. We believe it has the potential to truly transform our relationships.”
FirstView provides benefits such as:
- Centralized Data: FirstView centralizes important operational data such as school arrival and departure times, route changes and route replay.
- Real-Time Bus Tracking: Districts can better manage all the moving pieces of the before- and after-school rush by accessing real-time bus tracking by school, route and stop. By downloading the FirstView Parent App, parents can track their student’s bus in real-time to get an estimated arrival time. They’ll also see when the bus arrives and departs from school.
- Custom Parent Alerts: Districts can quickly message FirstView Parent App users across the district, a school or a specific route. Parent App users will receive an alert on their app within seconds.
- Secure Student Data: More secure than any other bus tracking tool on the market, the FirstView District Dashboard can be configured for different district users and managed within a district’s existing security protocols. In addition, districts can manage Parent App user accounts.
- Built-In Customer Support: A dedicated FirstView customer support team is available Monday through Friday via the District Dashboard’s “Help” section or the Parent App’s “!” button, a toll-free number or email.
The Anoka-Hennepin School District is one of the largest in Minnesota, serving approximately 38,000 students. The district is spread across 172 square miles, making its student transportation the largest and one of the most complex operations in the state. Anoka-Hennepin is an early adopter of FirstView.
“It’s difficult to have students brave the Minnesota elements when they’re waiting for the bus,” said Keith Paulson, transportation director at Anoka-Hennepin. “It’s a game changer for parents and the district alike to be able to see in real time when a bus will arrive. We believe it could set the new standard for how parents are informed about transportation.”
About First Student, Inc.As the leading school transportation solutions provider in North America, First Student strives to provide the best start and finish to every school day. First Student completes five million student journeys each day, moving more passengers than all U.S. airlines combined. With a team of highly-trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts. For more information, please visit firststudentinc.com.